Change to Appointment System from 20th September 2021

Appointments System

GP and nurse surgeries are held every day in the mornings and afternoons, between 08:00 – 13:00 and 14:00 – 18:00 Monday to Friday. We are open every second Saturday of the month in the mornings for those who find it difficult to come during normal weekday opening hours. Please contact our reception to find out more.

Consultations with doctors and other health care professionals are by appointment made by telephoning the reception on (0115) 883 8660 option 3.

Additional evening and week end appointments are available at GP+ Nottingham City - please click here for more details.

Routine Appointments

For a routine appointment you will be offered the first available appointment with the doctor / nurse of your choice, or the next available doctor / nurse. The availability of these appointments will vary. If the receptionist cannot offer you a routine appointment that meets your needs, the on-call doctor or a nurse may be able to assist and in these cases, we would arrange to phone you back.

Emergency Appointments

If you have a problem for which you feel it is necessary for you to be seen that day a doctor will ring you back who will assess your needs and book you an appropriate appointment. Please do not ask for an emergency appointment if you do not have a genuine emergency.   Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.

Telephone Advice

You can ring and ask to speak to a doctor / nurse should the need arise. You will be asked the nature of the query and the telephone number you can be contacted at. The on-call doctor or a nurse will then ring you back. Remember that the results of tests can only be given out to the patient.

Online Requests for Appointments

Turn Around Time for Appointment Requests

Please note that we will action any online appointment requests within 48 hours.

If your query if urgent you will need to call us between 8am - 10am to request a same day appointment - see above for further information.

Home Visits

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend our practice.

Please ring before 10:00 to arrange a visit and let us know if your condition is urgent. The receptionist will confirm your details to enable the doctor allocated your visit to ring beforehand if necessary.

If you require an urgent visit the reception staff will put you through to the doctor on call.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.