What is happening at The Windmill Practice?

You may read and hear information about The Windmill Practice in the next few weeks. Please see below for the accurate and up to date statement. Please be assured that we remain open and you should continue to access us as usual. There is no risk of the practice closing down and any reports of this are false. There is a contact number or email in the letter if you have any queries, the practice staff don't know any more and are unable to discuss further.

We can confirm that the current contract holders for primary medical services at The Windmill Practice in Sneinton, Nottingham have served notice and they will be withdrawing from the delivery of the service. The notice period ends at the end of May 2024. We would like to reassure patients that there will be no immediate changes and they should continue to use GP services at the Windmill Practice as they usually do.
NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is undertaking a procurement process to identify a new provider to continue the delivery of primary medical services, for the patients of The Windmill Practice beyond the end of May 2024, from the current location.

Who is leading this process?
NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is the organisation responsible for planning and commissioning healthcare in Nottingham and Nottinghamshire.
The Nottingham and Nottinghamshire ICB aims to appoint a provider to deliver high quality primary medical services for patients registered with The Windmill Practice.

Will there be any changes to the services offered at the practices?
There are no planned significant changes to the services provided

Further information
If you have any queries, please contact the NHS Nottingham and Nottinghamshire ICB Patient Experience Team on 0115 883 9570 or email nnicb-nn.patientexperience@nhs.net.
To request this briefing in another language or format please contact the ICB Engagement Team at: nnicb-nn.engagement@nhs.net or call or text 07385 360071. If texting or leaving a message, please provide your contact details and a member of the team will get back to you.

Welcome to The Windmill Practice

The practice aims to welcome people from all walks of life and address the needs in particular of those who are disadvantaged due to physical, mental and social problems. We have developed particular expertise in issues relating to homelessness, drug and alcohol abuse and asylum seekers and refugees.

 We note the mention of our practice in the Nottingham Post last week relating to appointment data recently published.

We are working hard to meet the needs of our patients and have embraced different ways of working to serve you the best way that we can.

If you have any suggestions on access, you can join our Patient Participation Group by clicking the link further down this page and then clicking Join our patient participation group and filling in the brief form.



August 2023 - There are still a high number of calls and requests for appointments at the moment, we are currently in Amber alert.

Demand remains high and we are doing our best to help as many patients as possible whilst providing safe and effective care.

If you are struggling to get through to us on the phone to make an appointment and your query is non-urgent, you can contact us via the GP triage form of our website (see below)

Thank you for your patience and understanding.

  • NHS 111 online can tell you where to get help for your symptoms if you’re not sure what to do, how to find general health information and advice, where to get an emergency supply of your prescribed medicine and how to get a repeat prescription. You can also call NHS 111 to speak to a clinician and make bookings for urgent treatment centres and other services. The online and telephone services are available 24/7.
  • Anyone who is in mental health distress should call the Mental Health Crisis Line: 0808 196 3779 – the helpline is open 24 hours a day.
  • Pharmacists can help with over-the-counter advice and medication. Use the NHS search to find your nearest pharmacy. 
  • Despite the challenges faced, essential services remain fully open for anyone who needs them so if someone requires urgent medical help, they should continue to come forward.

 Thank you, on behalf of The Windmill Practice


Please note that we will be closed on the following afternoons for staff training from 12:30pm, we will reopen the following day from 7:30am, if you require help in an emergency please call 111 or 999. 

23rd April

14th May

4th June

25th June

23rd July

24th September

22nd October

26th November


28th January

25th February

25th March

The CityCare reception is unable to help with any enquiries when we are closed as they are not connected to the GP practice

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