The Windmill Practice

Welcome to The Windmill Practice

The practice aims to welcome people from all walks of life and address the needs in particular of those who are disadvantaged due to physical, mental and social problems. We have developed particular expertise in issues relating to homelessness, drug and alcohol abuse and asylum seekers and refugees.


We are working hard to meet the needs of our patients and have embraced different ways of working to serve you the best way that we can.

If you have any suggestions on access, you can join our Patient Participation Group by clicking the link further down this page and then clicking Join our patient participation group and filling in the brief form.

 

Patient Engagement Event

Join us on Wednesday 26th November in reception at 5pm to hear about exicting changes to our appointment system. All patients welcome.

Click here to see the poster

Non-urgent advice: Upcoming changes to appointment booking

We’d like to let you know about some upcoming changes to how you can book appointments at our practice.

From 1 October 2025, all GP practices are required by the Government to make routine appointments available to book online during core hours. We know this is a big change — both for our patients and for our teams — and we want to introduce it carefully to make sure it works well for everyone.

To help us do this safely and smoothly, we’ll be moving to a total triage system in mid-December. This new system will make it easier for patients to get the right care, at the right time, from the right person, while helping our reception and clinical teams to manage appointments more efficiently.

Although we had hoped to have everything ready by October, a few technical issues and recent staff changes have caused some delays. We’re now focusing on getting the system fully up and running in a way that’s reliable and sustainable for the long term.

Please be reassured that patients who don’t use the internet or prefer not to book online will not be disadvantaged. Our friendly reception team will always be available to help you book appointments, answer questions and make sure you get the care you need.

Both our Integrated Care Board (ICB) and Local Medical Committee (LMC) are aware of our plans and are fully supportive of the approach we’re taking.

We’ll also be holding a Patient Engagement Event on the 26th November to explain the new system in more detail and to hear your feedback.

 

Thank you for your patience and understanding as we make these improvements to help us serve you better.

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Windmill Broadcast Channel

 

 

 

WhatsApp Broadcast Channel

📣 Join Our WhatsApp Broadcast Channel

We’ve launched The Windmill Practice WhatsApp Broadcast Channel — a simple way to stay informed about:

  • 🩺 Health promotions
  • 🕒 Service updates
  • 📢 Important practice announcements

This is a one-way communication channel, meaning you’ll receive updates from us, but won’t be able to reply.

👉 Click here to join:

https://whatsapp.com/channel/0029VbAsHW24dTnPH0bnbp2R


📷 Or scan the QR code below using your phone’s camera.

Reasonable Adjustments

Do you have a condition that requires extra support for you to access care at this GP practice?

 

This may include:

  • Deafness
  • Sight Impairment
  • Communication difficulties
  • Physical disability
  • Appointment times to coordinate with a carer’s availability

 

If this applies to you, please make yourself known to a member of our reception team so we can discuss these with you to ensure we are helping you access care from us.

NHS App

Need help with the NHS app? Come in to the practice or email thomas.woolley5@nhs.net for more information about our NHS App drop-in sessions.

Need help with the NHS app? Come in to the practice or email thomas.woolley5@nhs.net for more information about our NHS App drop-in sessions.

DATES FOR STAFF TRAINING

Please note that we will be closed on the following afternoons for staff training from 12:30pm, we will reopen the following day from 7:30am, if you require help in an emergency please call 111 or 999. 


Tuesday 25th November 

2026

Tuesday 27th January

Tuesday 24th February

Tuesday 24th March


The CityCare reception is unable to help with any enquiries when we are closed as they are not connected to the GP practice

🚨 Have Your Say on Bowel Cancer Screening 🚨

Are you aged 50–74 and a patient at The Windmill Practice, Sneinton? Or do you care for someone who is?
We want to hear from YOU! 🗣

✅ Fill in our anonymous survey – just 15 mins of your time (online or paper).
✅ Join a focus group – share your thoughts in person this Sept–Nov.
💷 Get a £10 shopping voucher + travel costs as a thank-you.

Your feedback will help increase early cancer detection and save lives in Nottingham.

📅 Focus group dates:

  • 23 Sept – The Windmill Practice, Sneinton
  • 7 Oct – St Anns Library
  • Early Nov – Local venue TBC

📝 Take the survey nowhttps://forms.office.com/e/JNr84h4K92
(Available in multiple languages 🌍)

More info ➡ health.protection@nottinghamcity.gov.uk

Let’s work together to make bowel cancer screening easier, more accessible, and more effective for our community. 💙

#BowelCancerAwareness #Nottingham #Sneinton #StAnns #NHS #HaveYourSay #BowelCancerScreening #CommunityVoices

Urgent Operational Update

As of today 7th July 2025, we have escalated our operational status to level 3 RED.

This decision has been made due to ongoing issue with test results being received from the hospital laboratories, which are placing extreme strain on our administrative and clinical teams.

We want to reassure you that we are doing everything we can to maintain patient safety and ensure continuity of care during this challenging time.

We sincerely apologise for any delays or distress this may be causing and thank you for your continued patience and understanding.

Modality Partnership awarded contract to deliver Primary Medical Services at The Windmill Practice, Sneinton

We are pleased to confirm that Modality Partnership has been awarded the contract to continue the delivery of primary medical services for the patients of The Windmill Practice, from 1 June 2024.

The contract award means that there will be no significant changes to our primary medical services and patients can continue to access these services in the same way, at the same location.

All eligible staff at the practice will have the opportunity to transfer to the new provider under TUPE arrangements.

The Windmill Practice partners, Dr Stephen Willott, Dr Helen Sperry, Dr Pax Nathan and Dr Dan Haycock said: “We are very pleased that a bigger GP group, which works with similar practices across the country, has agreed to support the practice. The current partners have been looking for a way to ensure continuity and quality of care for some time now, as the small partnership model is not working well in this type of practice.

“This is a positive step, as this means all of our staff have secure jobs, and experienced people running the practice in the background. For patients there should be no changes, as we will continue to provide primary medical services, with the same staff, from the same building.”

Modality Partnership operates primary health care and community services across the United Kingdom, providing GP services to over 470,000 patients.

The new contract at The Windmill Practice will be in place for ten years, with the option to extend for a further five years.

A spokesperson for Modality Partnership said: “We are looking forward to working with the team at The Windmill Practice and maintaining the high standards of practice care. Modality are committed to NHS values and continue to grow, innovate and sustain services in General Practice and across the wider healthcare system.

“Modality aims to meet the growing needs and expectations of its patients; without losing continuity of care, and continues to work to find new, innovative solutions that will provide high quality, excellent care for all.”

Modality will be offering an opportunity for patients to meet senior employees and ask questions at events this summer (dates to be confirmed).

Victoria McGregor-Riley Commissioning Delivery Director at NHS Nottingham and Nottinghamshire ICB said: “We are pleased to confirm Modality Partnership as the new provider of primary medical services at The Windmill Practice, from 1 June 2024. 

“Modality has considerable experience of providing GP services across the country, and we are looking forward to them continuing the work of the current Windmill partners in delivering excellent services to patients in Sneinton.”

Test Results

When you attend for a test of any kind you will be told that you should expect to 2 week for the GP to send you your results. Please bear this in mind when contacting the surgery and only call once sufficient time has elapsed if you have not received a result.

All test results are communicated to patients so if you have not received your result after 2 weeks, please ring reception, or use our accurx link Contact us about your request (accurx.com) to request the results.

Our reception staff are not qualified to comment on results but they will help you book appointments to discuss your concerns with the appropriate clinician or any follow up tests that are required


Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

 

 

Sick Note

You can either ring reception or use our accurx link Contact us about your request (accurx.com) to request a sick note

RECEPTION INQUIRIES

Advice on who to see, registration, sick note, test results and medical reports.

ADDITIONAL INFORMATION

Nottingham

Information for patients about their local area and services they can access

PPG

Information on the patient participation group (PPG), who they are, what they do and how to apply

GP

Meet the practice team

Newsletter

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Page last reviewed: 14 November 2025
Page created: 07 July 2021